Refund Policy for SavoryPantry
Last updated: April 15, 2023
At SavoryPantry, your satisfaction is our top priority. We have outlined our refund policy to ensure a transparent process for all our customers. This policy applies to all purchases made online at savorypantry.site, in-store located at Pizzaiolo Avenue, 5, Rome, 00184, Italy, or via our contact number +39 06 6981 2345.
Cancellation Policy
You may cancel your order for a full refund within 10 minutes of placing it. Please contact us immediately at +39 06 6981 2345 if you need to cancel. Orders that are in the process of being prepared or already dispatched cannot be canceled.
Refund Eligibility
- If you receive an incorrect order, please contact us within 2 hours of receipt for a full refund or a correct replacement.
- In the rare event that your order arrives in an unsatisfactory condition, please report this within 2 hours with photo evidence where applicable for a full refund or replacement.
- If you do not receive your order within the expected delivery timeframe, please reach out to us for assistance. If we are unable to fulfill the delivery, a full refund will be issued.
- Beverage items such as sodas and lemonades, if spoiled or damaged, are eligible for a refund. Please report this immediately for assistance.
Processing Refunds
If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 7 to 10 business days.
Non-Refundable Items
While we strive to be flexible, there are some circumstances where we cannot offer a refund:
- Gift cards cannot be returned or refunded.
- Orders declined due to our delivery radius restrictions. Please verify our delivery range before placing your order.
- Special promotion items or orders made under specific sales conditions that are marked as non-refundable.
Exchanges
We only replace items if they are incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at SavoryPantry's contact address or call us at +39 06 6981 2345.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Questions
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at +39 06 6981 2345 or visit our store. Your feedback helps us to improve our services and offerings.
Contact Information
If you require any assistance, please get in touch with us using the details below:
SavoryPantry
Pizzaiolo Avenue, 5,
Rome, 00184,
Italy
+39 06 6981 2345
Website: savorypantry.site